Help & support

We answer every message by email, usually within one business day. Write to support@cashdocs.com, or if you have an account, open a ticket from Account → Support in the app or on the website so it stays attached to your visit.

Booking and payment

• When am I charged? Only when the doctor confirms your visit. Until then your card is held, not charged.
• Is the price final? Yes. The price on the doctor's page is the price you pay — no insurance, no bill later. Virtual visits can run over only if you choose to add time, at the price shown before you book.
• Receipts — every paid visit has an itemized receipt in Account → Billing, suitable for HSA/FSA reimbursement.

Cancelling or moving a visit

• Cancel or reschedule from Appointments. It's free up to 24 hours before the visit; inside that window a $25 late-cancellation fee applies and the rest is refunded.
• If the doctor declines or cancels, you're never charged.

Your account

• Forgot your password? Reset it here.
• Delete your account from Profile → Delete account in the app, or see how account deletion works.

For doctors and practices

• Apply to join at cashdocs.com/for-doctors. Existing practices can reach us from the portal's Support page.

In an emergency

CashDocs is not for emergencies. If you think you have a medical emergency, call 911 or go to the nearest emergency room.