Privacy Policy
Last updated July 21, 2026
CashDocs is a cash-pay healthcare marketplace: you see a doctor's real price, book a visit, and pay directly — no insurance. This policy explains what we collect, why, and who touches it. It applies to the CashDocs website, the patient and doctor apps, and the CashDocs Pro portal.
What we collect
- Account details — name, email, phone, city, and a password we store only as a salted hash.
- Booking details — the doctor, service, appointment time, price, and payment status of visits you book.
- Payment details — handled by Stripe, our payment processor. Card numbers never touch CashDocs servers; we keep only Stripe's reference tokens and the amounts charged or refunded.
- Reviews and support messages — what you write when you review a doctor or contact support.
- For doctors — practice details, licence and credentialing information you submit for verification, and payout account status (bank details live with Stripe, never with us).
What we deliberately don't collect
CashDocs is a booking and payment layer, not a medical record. We do not ask for, store, or transmit your diagnoses, symptoms, or treatment notes. What happens in the visit stays between you and your doctor. Our booking confirmations and reminders say when and with whom — never why.
How we use it
- To run the service: showing you doctors, holding and charging payments when a doctor confirms, sending booking confirmations, receipts, and reminders by email or SMS.
- To verify doctors before they can accept patients.
- To answer support requests and resolve billing disputes.
- To keep the marketplace honest — reviews are tied to real visits.
We do not sell your personal information, and we do not use it for third-party advertising.
Who we share it with
- Your doctor — the details they need to run your visit: your name, contact information, and the booking itself.
- Stripe — to process payments and doctor payouts.
- Supabase — our database and file-storage provider, where account and booking data is hosted.
- Email and SMS providers — to deliver confirmations, receipts, and reminders you'd expect from a booking.
- Law — if we're legally required to, we comply, and no more than that.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third party. Phone numbers are given to our SMS provider for the sole purpose of delivering the messages you asked for, and to no one else.
Text messages (SMS)
CashDocs sends transactional text messages about visits you book. You opt in by entering your mobile number in your CashDocs account or during booking on cashdocs.com, and by checking the consent box shown next to that field. Consent is not a condition of purchase — you can use CashDocs without it, and email carries the same information.
- What we send — a verification code when you sign in by phone, and updates about your own appointments: confirmation when a doctor accepts, notice if a doctor can't take the visit, and cancellation or refund notices.
- How often — only in response to something you did. A typical patient receives a few messages per booking; we send no recurring or marketing texts.
- Opting out — reply STOP to any message to stop them immediately; reply HELP for help, or email support@cashdocs.com.
- Cost — message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Your choices
- You can view and edit your profile details in your account at any time.
- You can request a copy of your data or deletion of your account by contacting support@cashdocs.com. We keep records of payments as long as tax and payment rules require, then remove them.
- Receipts for HSA/FSA reimbursement are yours — print them from Billing whenever you need.
Security
Traffic is encrypted in transit. Passwords are hashed, payment credentials live with Stripe, and administrative actions inside CashDocs are permission- gated and written to an audit log.
Children
CashDocs is for adults 18 and over. We don't knowingly collect data from children.
Changes
If this policy changes in a way that matters, we'll say so in the product — not bury it. The date at the top always tells you the current version.
Contact
Questions, requests, or complaints: support@cashdocs.com. CashDocs serves Bergen County, New Jersey and nearby.